Privacy Policy

German IPTV Watch ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service, website, and applications.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process your personal data lawfully, fairly, and transparently, ensuring your rights are protected.

By using our Service, you consent to the data practices described in this Privacy Policy.

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, date of birth
• Payment Information: Credit card details, billing address (processed securely by payment providers)
• Profile Information: Preferences, favorite channels, parental control settings
• Communications: Support tickets, emails, chat messages
• Survey Responses: Feedback and ratings you provide

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Channels watched, viewing duration, search queries
• Connection Information: IP address, ISP, browser type, language preferences
• Location Data: Approximate location based on IP address
• Log Data: Access times, pages viewed, app crashes, system activity

We may receive information from:

• Payment Providers: Transaction confirmations and fraud prevention data
• Social Media: If you connect your social media accounts
• Analytics Partners: Aggregated demographic information
• Marketing Partners: Information about your interests and preferences

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our streaming services
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with laws and regulations
• Consent: For marketing communications and cookies

We use your information to:

• Create and manage your account
• Process payments and prevent fraud
• Provide streaming services and customer support
• Personalize your experience and recommendations
• Send service updates and marketing communications
• Analyze usage patterns to improve our service
• Ensure content licensing compliance
• Detect and prevent abuse or illegal activities
• Comply with legal obligations

With your consent, we may send you:

• Promotional offers and special deals
• New channel or feature announcements
• Surveys and feedback requests
• Personalized content recommendations

You can opt-out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.

We share data with trusted service providers who help us operate our business:

• Payment Processors: To handle transactions securely
• Cloud Services: For data storage and content delivery
• Analytics Providers: To understand usage patterns
• Customer Support: To assist with your inquiries
• Email Services: To send communications

All service providers are contractually obligated to protect your data and use it only for specified purposes.

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Prevent or investigate possible wrongdoing
• Enforce our Terms of Service

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal data.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure servers with firewall protection
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected users without undue delay
• Provide information about the nature of the breach
• Describe measures taken to address the breach
• Advise on steps you can take to protect yourself

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Duration of your subscription plus 3 years
• Payment Records: 7 years for tax and accounting purposes
• Usage Data: 2 years for service improvement
• Marketing Data: Until you withdraw consent
• Support Communications: 3 years from last interaction

When data is no longer needed, we will:

• Securely delete or anonymize personal data
• Remove backups according to our retention schedule
• Ensure third-party processors also delete your data
• Maintain records of deletion for compliance

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with supervisory authorities

To exercise any of your rights:

1. Contact our Data Protection Officer at [email protected]
2. Provide proof of identity for security purposes
3. Specify which right(s) you wish to exercise
4. We will respond within 30 days of your request

We will not discriminate against you for exercising your privacy rights.

You can manage your data directly through your account:

• Update personal information in account settings
• Manage privacy preferences
• Control marketing communications
• Download your viewing history
• Delete your account

We use the following types of cookies:

• Essential Cookies: Required for service functionality
• Performance Cookies: Help us understand how you use our service
• Functionality Cookies: Remember your preferences
• Targeting Cookies: Deliver relevant advertisements (with consent)

You can control cookies through:

• Our cookie consent banner when you first visit
• Cookie settings in your account preferences
• Your browser settings to block or delete cookies
• Third-party opt-out tools

Note: Disabling certain cookies may affect service functionality.

We may also use:

• Web Beacons: To track email opens and website visits
• Local Storage: To store preferences locally
• Device Fingerprinting: For fraud prevention
• Analytics Tools: To understand usage patterns

When we transfer data outside the European Economic Area (EEA), we ensure protection through:

• EU-approved Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Binding Corporate Rules for intra-group transfers
• Your explicit consent when required

Your data may be processed in:

• Germany (primary servers)
• European Union (backup and CDN)
• United States (analytics and support)

All locations maintain appropriate security measures and comply with our data protection standards.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18.

If we learn we have collected data from a child under 18, we will:

• Delete the information immediately
• Terminate the associated account
• Notify the parent or guardian if possible

For family accounts, we provide parental control features:

• Create child profiles with restricted content
• Set viewing time limits
• Block specific channels or content
• Monitor viewing history

We may update this Privacy Policy to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and concerns

We will notify you of material changes through email or prominent notice on our Service.

By continuing to use our Service after changes become effective, you accept the updated Privacy Policy. If you disagree with changes, you should stop using our Service and contact us to delete your account.

For privacy-related questions or to exercise your rights, contact us at:

• Data Protection Officer: [email protected]
• General Privacy Inquiries: [email protected]
• Support: [email protected]
• Postal Address: [Company Address], Germany

You have the right to lodge a complaint with a supervisory authority. In Germany, this is:

The Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Graurheindorfer Str. 153
53117 Bonn
Germany